Terms of service

Payment

All payments are due upon receipt. If a payment is not received or if the payment method is declined, the buyer forfeits ownership of any items purchased. No items will be shipped until payment is received in full.

Shipping Policy

Shipping will be paid by the buyer in the amount agreed upon at checkout. Please allow 1–3 business days to process and ship newly placed orders.

Lost or Delayed Shipments:
If an item is lost during shipping, the total cost of the item—including shipping—will be refunded to the buyer.

If an item is delayed that is NOT back-ordered or pre-ordered and an expedited shipping option has been chosen, a partial refund of the shipping cost can be requested under the discretion of the TLV Bible Society.

International Shipping:
Shipping costs may be significantly higher for international orders and may vary by destination.

Damaged Items in Transit:
If an item is damaged during shipping, the seller is not responsible for the damage. However, we encourage buyers to contact us at info@tlvbiblesociety.org so we can evaluate the issue and offer assistance where possible.

Print-on-Demand Items:
Some items are custom printed upon order and require 3–5 business days for production before shipping. Business days are Monday through Friday. Production time begins the day after the order is placed. The estimated production time will appear in your cart at checkout.

Refund & Return Policy

Donations:
All donations are final and non-refundable.

Eligibility for Refunds/Returns:
Store items may be eligible for return or refund based on the nature of the complaint.

  • If an item is damaged during shipping, a replacement will be sent free of charge.

  • If an item is unsatisfactory, a written explanation must be provided before the item may be considered for a refund.

  • If the item matches its description and is not defective, a refund may not be issued.

Returns Timeline:

  • Domestic returns: Must be initiated within 60 days of purchase.

  • International returns: Accepted only within 30 days of purchase.

Return Instructions:

  • Items must be shipped to:
    PO Box 121328, Arlington, TX 76012

  • Proof of return (photos) must be submitted by email.

  • Returns may be made via USPS using the "return to sender" option when possible.

Shipping Charges for Returns:

  • If "return to sender" is available, return shipping will be refunded.

  • If not, the buyer is responsible for return shipping costs.

Refund Method:
Approved refunds will be credited to the original form of payment (debit/credit card or checking account).

Return Conditions:

  • Items must be unused, unmarked, and in sellable condition.

  • Personalized items are not eligible for return unless there is a defect in the personalization or the item itself.

  • Items must be returned in their original packaging if using the "return to sender" option. Other returns have no packaging requirement.

Processing Time:
Please allow 1–3 weeks for your return to be received and processed. Confirmation will be sent via email once your return or exchange is completed.

How to Start a Return:
To initiate a return, contact us at info@tlvbiblesociety.org. If approved, we’ll provide a return shipping label and further instructions. Returns sent without prior approval will not be accepted.

Cancellation Policy

Orders may be canceled only before payment is processed. Once payment is processed, the buyer is responsible for the full cost of the item.

Print-on-Demand Products

The following items are printed specifically upon order and are not eligible for return or refund:

  • Pathways through Torah: A TLV Bible Study and Illustrated Journal

  • TLV Bible: Young Readers Edition

  • Biblical Feminism

  • All sales are final for these items.

  • Cancellations are only allowed within 60 minutes of placing the order.

  • If the item arrives damaged or misprinted, please contact us with a detailed explanation and photos. Replacements will be handled on a case-by-case basis.

By purchasing these print-on-demand items, you agree to these conditions.

Complaints

All complaints can be sent to our support team at info@tlvbiblesociety.org or by phone at 800-757-3945. We cannot guarantee resolution but will review each case individually and respond accordingly.

Legal Disclaimer

The seller is not responsible for any health or safety concerns once the buyer has received the item. The buyer assumes all risk upon receipt. If any harm is incurred from items purchased, the seller assumes no liability.

These terms and conditions are subject to change without notice.