All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller. Shipping costs may double if shipping internationally. If an item is damaged during shipping, seller will not be held responsible.
All Donations are Final. Store items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.
- WHEN do items need to be returned by?
The time limit for returns is 60 days.
- WHERE do items need to be returned to
Items must be returned to: PO Box 221, Rome GA 30162
- HOW to return items?
Proof of return (pictures) must be submitted by email and items may be returned by USPS via “return to sender”
- SHIPPING for returns?
Shipping rates are refunded provided return to sender option is available. Otherwise, Buyer is responsible to pay for shipping the return.
- CREDIT for returns?
Credited monies will be placed on Debit/Credit Card or in Checking account from original purchase for returned item.
- Packing materials?
“Returned to sender” items must be in original packaging. If buyer pays to ship item there are no requirement.
- Explanation of return (i.e. – want a refund)
- Items must be returned in unused/unmarked/sellable condition.
- Items must be defective, damaged, or incorrectly shipped item.
- Personalized items may not be returned for replacement or refund unless the personalization or item is defective.
Please allow 1-3 weeks for mailed returns to be received and processed. An e-mail confirmation will be sent once we receive your return or exchange.
An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.
Any complaints about items or sellers may be sent to our support team: [email protected] or 800-757-3945. There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.
The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
These terms and conditions are subject to change.